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    Current Career Opportunities with Lets Get Support

    NDIS Rostering Manager

    About the role

    Lets Get Support is seeking an experienced NDIS Rostering Manager to join our team in Lismore, NSW. This part-time role will be approx 20-25 hours per week involves coordinating staff rostering and service coordination to facilitate essential support services for our NDIS participants, ensuring they receive the care and assistance they need to live independently. 

    The Rostering Manager is responsible for the efficient and effective management of staff rosters to ensure optimal coverage, operational efficiency, compliance with industrial awards and workplace agreements, and alignment with business needs. This role ensures the right people are scheduled at the right time, balancing business requirements with  employee preferences and legal obligations.

     

    The Rostering Manager works closely with department heads, HR, and payroll teams to create and maintain accurate, cost-effective, and fair rosters while supporting workforce planning and operational performance.

     

    Key Responsibilities

    • Roster Development & Management

      • Utiilise rostering software to create,  publish, and manage staff rosters in accordance with operational requirements, budget constraints, and compliance obligations.

      • Ensure rosters are prepared in a timely manner to allow staff adequate notice and treat all staff fairly.

      • Communicate calmly and clearly by phone or face to face to both participants , family members, and staff. 

      • Adjust and update rosters to manage absences, shift swaps, unplanned leave, and operational changes.

      • Receive support requests and assess whether Lets Get Support have the staff with relevant qualifications to complete the tasks required.

    • Workforce Planning

      • Analyse staffing levels, workload trends, and operational forecasts to ensure appropriate coverage.

      • Collaborate with department managers to identify staffing gaps and support recruitment planning.

    • Compliance & Reporting

      • Ensure rosters comply with SCHADS award,  Fair Work legislation, and workplace policies. and employee entitlements

      • Prepare regular reports on roster effectiveness, labour costs, and utilisation.

    • Systems & Process Improvement

      • Use rostering software and workforce management systems to streamline scheduling processes.

      • Identify opportunities to improve efficiency, reduce costs, and enhance staff satisfaction.

      • Train and support managers and staff on rostering systems and procedures.

    • Stakeholder Engagement

      • Act as a key contact for roster-related queries, ensuring clear communication with staff and management.

      • Work collaboratively with HR and payroll to resolve discrepancies or issues.

      • Support a positive and fair workplace culture through transparent scheduling practices.

      • Identify and notify Management of any foreseen conflict of interest.

    Key Selection Criteria

    Essential:

    • Demonstrated experience in rostering or very high organisational skills.

    • Strong understanding of SCHADS Award and employment legislation.

    • Excellent organisational and time management skills with attention to detail.

    • Proficiency in rostering software and workforce management systems.

    • Strong analytical and problem-solving skills.

    • Excellent communication and stakeholder management skills.

    Desirable:

    • Experience in using Rostering in NDIS and understanding of NDIS price arrangement and funding options.

    • Experience leading or supervising a rostering or scheduling team.

    • Knowledge of payroll processes and integration with rostering systems.

    Qualifications

    • Diploma  in Business Administration, Human Resources, Operations Management or related field (or equivalent experience).

    • Certification or training in workforce management software (highly regarded).

    Performance Indicators

     

    • Rosters delivered accurately and on time.

    • Compliance with legal, award, and policy requirements.

    • Labour cost management within budget targets.

    • Reduction in unplanned overtime and shift gaps.

    • Positive feedback from staff and management on rostering processes.

    Lets Get Support are an inclusive employer, if you have a disability and  have the skills required with Rostering and understand the NDIS legislation feel free to apply.

    Our office is accessible. 

    • What we offer

    At Lets Get Support, we are passionate about making a difference in the lives of our clients. We offer a supportive and flexible work environment, ongoing training and development opportunities.  

    About us

    Lets Get Support is a respected NDIS Registered provider of Support Coordination, Psychosocial Recovery Coach, individual and community-based aged and disability support 

    services in the Northern Rivers region of NSW and Aged Care Support Coordination for Home Care Package & Support at Home.

    Our mission is to empower our clients to live independently and with dignity, and we pride ourselves on delivering personalised, high-quality care that makes a meaningful difference in people’s lives, with understanding and respect.

    If you are an experienced Rostering Manager looking to make a positive impact, we’d love to hear from you. 

    Apply now by emailing a cover letter and resume to: admin@letsgetsupport.com.au to be considered for this rewarding opportunity

    If you would like to be considered for future career opportunities  please complete the above form and attach your current resume.

    Apply via Seek

    Disability and Aged Care Support Person

    Lets Get Support is seeking Disbility  Support Workers to join our team in Northern Rivers of  NSW.

    About the role

    Support Shifts required to fill are personal care shifts starting at 6.30am  and evening shifts that start at 6.30pm. additional shifts between these times are also available.

    Join the passionate team at Lets Get Support as a casual Support Worker in Northern Rivers of NSW. In this varied and rewarding role, you will provide essential care and support to individuals living with disabilities or aged care needs, helping them to lead fulfilling, independent lives.  

    Key Tasks

    Assist clients with daily living activities such as personal care, meal preparation, and domestic tasks

    Facilitate community access and social inclusion by accompanying clients on outings and activities

      • Provide personalised support to help clients achieve their goals and maximise their independence

      • Implement client-specific support plans and contribute to their ongoing development

      • Maintain accurate records and documentation in line with organisational policies and procedures

      • Collaborate with the broader care team to ensure a cohesive, high-quality service

      What we’re looking for

      • A genuine passion for supporting individuals with disabilities and a commitment to making a positive difference in their lives

      • Relevant qualifications, such as a Certificate III in Individual Support or equivalent preferred

      • Experience providing person-centred care and support a plus, preferably in a disability or aged care setting

      • Strong communication and interpersonal skills, with the ability to build rapport and collaborate effectively

      • Resourcefulness, flexibility, and the ability to work autonomously as well as part of a team

      • A current driver’s licence and reliable vehicle

      What we offer

      At Lets Get Support, we are passionate about making a difference in the lives of our clients. We offer a supportive and flexible work environment, ongoing training and development opportunities.  We are commited to providing a supportive workplace that empowers our employees to thrive.  We offer competative remuneration, opportunities for upskilling and training and flexible hours.

    About us

    Lets Get Support is a leading registered NDIS provider and also provide Home Care Package Coordination and Care Support for the aged care sector. of high-quality disability services in Northern NSW. Our dedicated team of carers and support workers are passionate about assisting clients to live their best lives and achieve their goals and fulful their daily needs. 

    With a strong focus on person-centred care, we work collaboratively with our participants, their families, and specialists to  deliver tailored support solutions.

    Apply now to join our team and make a meaningful difference in the lives of those we support.

    This is a varied and rewarding role, this is a casual position and will involve  essential support services for our NDIS participants and aged care recipients, ensuring they receive the care and assistance they need to live independently and with dignity. This role may include being a mentor or assisting a participant to build their independent and life skills both at home and accessing community activities and events. assisting with personal care,meal preparation and domestic tasks at their home.

    If you have suport work or life experience this may be the career opportunity for you.

    Lets Get Support are an inclusive employer, if you are an NDIS participant and have life experience of coping with a disability and willing to study towards a Certificate qualification, this may be a career  opportunity for you.

    Certificate in Aged Care or Individual Support preferable.

    If you have valuable skills that may be of benefit to disability support role and  you are interested in future career opportunities with Lets Get Support please complete the form above and attach your resume.